Good morning, Val

Last sign-in: Today at 9:42 AM PST · Account: Northwind Health

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Calls handled today

1,247

↑ 8.2% vs yesterday

CSAT (90-day)

94%

↑ 2pt this week

Avg answer time

12s

↓ 4s vs last week

Service level

96%

Target: 90% in <20s

Live agents on your account

5 active · Tijuana · Mexico City

Maria L.

Patient intake · 4 yrs EN/ES

On call

3m 41s

Jorge R.

Scheduling · 2 yrs EN/ES

On call

1m 12s

Sofia C.

Patient intake · 1 yr EN/ES

After-call

28s

Diego M.

Insurance verification · 3 yrs EN/ES

Available

—

Ana T.

Scheduling · 2 yrs EN/ES

On call

5m 02s

Current queue

Avg wait estimated under 20 seconds.

Recent calls

Last 60 minutes · View all →

Time	Caller	Agent	Lang	Duration	CSAT	Recording
10:42 AM	(415) 555-•••8	Maria L.	ES	4m 18s	5/5	▶ Play
10:39 AM	(619) 555-•••2	Jorge R.	EN	2m 03s	5/5	▶ Play
10:34 AM	(310) 555-•••7	Sofia C.	ES	6m 47s	4/5	▶ Play
10:28 AM	(206) 555-•••1	Diego M.	EN	3m 12s	5/5	▶ Play
10:22 AM	(805) 555-•••4	Maria L.	ES	5m 31s	5/5	▶ Play

Quick actions

Submit a request →Download this month's report →Listen to a random recent call →Schedule a quarterly review →Update call scripts →

Your team

Dedicated agents8 FTE

Coverage24/7 · EN/ES

Account managerLucia P.

Last QBRApr 15, 2026

Billing

View invoices →

Current planManaged · Healthcare CX

Monthly retainer$28,400

Next renewalAug 1, 2026

Next invoice due May 25

$28,400.00

Pay now

Call volume — last 7 days

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