Claims volume jumps 8× in 24 hours
CSC pre-trained surge team activates within the SLA. New FNOLs captured in your system, status calls automated, average wait stays under 90 seconds even at peak.
From first notice of loss through claim resolution, our bilingual specialists keep your policyholders informed and your operations efficient — even when weather events spike volume overnight.
Insurance is a relationship business that breaks down at the wrong moments — long claim cycles, after-hours emergencies, and bilingual policyholders left waiting. CSC builds claims and policyholder service teams that step in seamlessly, day or night, with surge capacity for catastrophe events.
Three scenarios that come up regularly. Every one of them is bilingual, scripted, and logged in your system.
CSC pre-trained surge team activates within the SLA. New FNOLs captured in your system, status calls automated, average wait stays under 90 seconds even at peak.
Bilingual agent walks them through FNOL in Spanish, gathers photos via SMS, confirms next steps, and routes to the right adjuster. Policyholder feels heard, not handed off.
Outbound bilingual agent calls with a personalized renewal offer, handles objection, and either renews or transfers to a licensed producer — full call recording attached.
We integrate with the tools your team already uses — so calls, bookings, and tickets land in your system, not ours.
Don't see your platform? Ask us — we've integrated with almost everything.
Most insurance engagements combine these three. We tailor the mix to your operation.
We onboarded CSC two weeks before a hurricane. They scaled us from 40 claims a day to 400 without dropping a single policyholder. CSAT stayed at 92 the whole time.
VP Claims Operations · Regional P&C carrier
Tell us about your claims operation. We'll show you a staffing model and a surge plan for cat events.