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Industries · Legal

Every lead answered. Every client respected.

Law firms win cases when they answer the phone. Our bilingual intake specialists capture leads, schedule consultations, and keep clients informed — without pulling attorneys off their cases.

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In legal, every missed call is a missed case. CSC trains intake specialists to your practice areas — personal injury, immigration, family, criminal defense, business law — so leads get qualified, conflicts get checked, and consultations get booked while your attorneys focus on what they're billing for. Most clients see lead-to-consult conversion double within 90 days.

The challenges

What we hear from legal services leaders.

  • Missed calls = missed cases. PI firms estimate 1 in 3 leads goes to a competitor when calls aren't answered live
  • Court schedules, depositions, and trials pulling attorneys off the phones
  • Spanish-speaking clients lost to competitors with bilingual intake
  • Inconsistent intake quality across paralegals, receptionists, and after-hours staff
  • After-hours emergencies routed to voicemail — DUI / criminal-defense leads especially time-sensitive
  • Conflict checks slowing intake when the receptionist isn't trained on the system
  • Clients calling for case updates that don't need an attorney to handle
  • Marketing dollars spent on leads that hang up before reaching a human
How CSC helps

What we deliver.

  • Standardized client-intake scripts trained to your practice areas
  • Conflict-check workflows integrated with your case-management system
  • Bilingual scheduling for consultations, with calendar sync
  • 24/7 emergency intake for personal injury, criminal defense, and immigration
  • CRM integration (Clio Grow, Lawmatics, MyCase, Litify, Salesforce)
  • Client case-status outbound to free attorney time
  • Spanish-language intake that converts a previously-ignored market
  • Lead-source attribution capture so marketing spend gets credit
A day in the life

How we'd handle real legal services situations.

Three scenarios that come up regularly. Every one of them is bilingual, scripted, and logged in your system.

Friday 11 PM

DUI arrest in custody — family member calls the firm

Bilingual agent gathers facts, runs conflict check, schedules an attorney callback within an hour, and texts the firm's on-call partner. Lead captured, family reassured.

Spanish-speaking caller

Workplace injury, no lawyer yet

Agent handles intake in Spanish, qualifies the case (industry, injury, status of report), books a consult, and emails the attorney a complete intake form before the call ends.

Existing client

Calls for case status update

Agent pulls the case from your CMS, gives the current status, schedules an attorney callback only if needed. Attorney avoids a 15-minute interruption.

Your stack, our stack

Case management and CRMs we integrate with

We integrate with the tools your team already uses — so calls, bookings, and tickets land in your system, not ours.

ClioMyCaseLitifyLawmaticsFilevinePracticePantherCosmoLexSmokeballSalesforce Legal Cloud

Don't see your platform? Ask us — we've integrated with almost everything.

Recommended stack

Services legal services teams use most.

Most legal services engagements combine these three. We tailor the mix to your operation.

📞

24/7 Bilingual Answering

Live intake at all hours — never miss an emergency consultation.

📅

Appointment Scheduling

Consultation booking with conflict checks and calendar integration.

🌙

After-Hours Support

Overnight and weekend intake for time-sensitive matters.

Outcome

Real numbers from a legal services client.

We were converting 12% of inbound leads. CSC's intake team got us to 31% in 90 days. The bilingual coverage opened up an entire market we'd been writing off.

Managing Partner · Personal injury firm, 4 offices

+19pt
Lead conversion
24/7
Live coverage
<30s
Avg. pickup
Explore further

Three ways to take the next step.

CalculatorEstimate your savingsPick the role, the seats, the coverage — see annual savings vs. building in-house.SolutionsCustomer ExperienceThe CX pillar — pricing, what's included, and how we deliver.Client portalSee how clients monitor usLive agent status, KPIs, recordings, and reports — all in one place.Talk to usBook a discovery call30 minutes. We'll show you a staffing model and a number.
Related industries

Adjacent verticals we also serve.

Insurance

Professional Services

Real Estate

Ready to capture every lead — and every case?

Tell us about your firm. We'll show you exactly how we'd staff intake and scheduling.

Book a discovery call