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Claims processing & FNOL intake
First-notice-of-loss intake, claims data entry, document collection, and follow-up — built for property & casualty, health, and warranty programs.
Claims processing, scheduling, data entry, and verification — handled by a bilingual nearshore team with quality controls baked in. Audit-ready by default, transparent by design.
Dedicated agents · Documented SOPs · QA layer · Same-day reporting
Back office is where good companies lose hours. We take the repetitive, high-volume, deadline-driven work and run it the way you would — with the documentation and QA you wish you had time for.
First-notice-of-loss intake, claims data entry, document collection, and follow-up — built for property & casualty, health, and warranty programs.
Appointment booking, rescheduling, confirmation calls, and no-show reduction workflows — for healthcare, services, and field operations.
High-accuracy data entry, PDF/scan digitization, deduplication, and structured review with a documented QA pass on every batch.
Insurance eligibility checks, license & ID verification, KYC-style document review, and employment / income verification.
Order processing, return / refund workflows, vendor coordination, and shipment tracking — for ecommerce and B2B distribution teams.
New-customer onboarding, account maintenance, billing follow-ups, and CRM hygiene — keeping your system of record clean as you scale.
These are the kinds of teams CSC's back-office unit runs for every day. We bring vertical-specific playbooks, not a generic intake team.
Eligibility verification, treatment-plan follow-up, scheduling, and recall workflows — running across a multi-location dental group on a shared dashboard.
Inbound lead intake, qualification routing, appointment booking, and CRM update — for a multi-state home-improvement franchise running on a shared lead-management system.
30-minute discovery call. No commitment. We'll show you a staffing model and a number.
CSC is one of three connected ways to tap bilingual nearshore talent. Whatever the size of the need, there's a fit.
A fully managed bilingual team for customer experience, back office, and digital services — trained on your brand and embedded in your workflow.
Best for: companies that want a turnkey nearshore team without the overhead of running it.
See CSC solutionsA recruiter-driven marketplace to hire pre-vetted remote professionals — call center, sales, support, virtual assistant, and back-office roles — live in days, not months.
Best for: companies that want to hire and manage their own contractors directly.
Visit HireSwiftlee ↗Real bilingual receptionists — or an AI receptionist — answering your calls 24/7, capturing every lead and booking every appointment.
Best for: small businesses that just need every call answered, without building a team.
Visit Swiftlee ↗