Live team roster
See exactly who's on shift right now — available, on a call, in wrap-up — updated in real time, not on refresh.
Contact-center software vendors charge $75–$250 per seat per month for a cockpit — then leave you to staff it. We staff it and include the cockpit: every CSC dedicated team comes with a live operations dashboard your managers log into, at no per-seat software cost.
Included with dedicated agents · Client-side seats from $75/month · Your data, exportable any time
Built on the same telephony stack that runs our 24/7 answering operation, and shaped by running dedicated teams on our own P&L.
See exactly who's on shift right now — available, on a call, in wrap-up — updated in real time, not on refresh.
Calls handled, answer rate, average handle time — today and trending — per team and per agent.
Every recorded call, a click away from the call log. Recording disclosure is built into your greeting.
Pull any date range — by day or by agent — and export the raw call log to CSV whenever you need it.
Your hours, your greeting, and what happens when no agent is free: voicemail, AI receptionist, escalation, or ring-all. You change it; it takes effect.
Set each agent's expected weekly schedule and see it against who actually clocked in.
You hire the team; the platform comes with it. If your own in-house staff want seats too — supervisors, hybrid teams taking calls alongside ours — those are from $75 per seat per month, against the $119–$249 the standalone vendors list for software alone.
30-minute discovery call. No commitment. We'll show you a staffing model and a number.