The big vendors charge $119–$249 per seat for a cockpit your five-person team will never fully use. Ours starts at $79 per user per month — softphone, call-flow control, queues, chat and email, and AI call reviews on the top plan — built on the telephony stack that runs our own 24/7 answering operation.
Three plans from $79/user/month · No seat minimum · Month to month, cancel any time · Included free with CSC dedicated teams
Built on the same telephony stack that runs our 24/7 answering operation, and shaped by running dedicated teams on our own P&L.
Nobody waits on hold wondering if you'll pick up.
Named queues with skilled agents, VIP callers to the front, and "press 1 and we'll call you back" — with service-level and abandonment reporting.
Calls, website chat, email, and texts — one screen, one team.
A browser softphone, a chat widget for your site, a shared inbox, two-way SMS on your number, and missed-call text-back. STOP and HELP handled for you.
A summary, a risk flag, and a suggested score — automatically.
Live transcription, a plain-English summary with sentiment, compliance flags (card numbers spoken, missing disclosure, promises), and rubric scores a supervisor confirms in seconds.
Publish shifts, approve time off, and spot gaps before they happen.
Shift templates, published weeks with email notices, time-off approvals, adherence that knows excused from absent, and a coverage heatmap built from your own call volume.
Know who's calling before you say hello.
The caller's record pops on ring — history, open texts, shared notes, and what you promised them last time — plus a searchable contacts book that builds itself.
See it on the floor TV, in a report, or in your own tools.
A live board for any screen, date-range reports with CSV export, and a documented API with webhooks for your CRM or Zapier.
Captured from the live platform at platform.contactcsc.com — the same dashboard you get on day one, shown here with demo data.
The platform grows every week — here's what landed most recently.
Priced per user per month, 1–5 users self-serve. Month to month, cancel any time — or pay annually and get 2 months free.
or $790/user/year — 2 months free
Run your phones like a real contact center.
or $990/user/year — 2 months free
Every channel, every queue, every shift — in one place.
or $1,290/user/year — 2 months free
Every call transcribed, summarized, and checked — automatically.
Need more than 5 users, or different plans across teams? Talk to us — volume pricing kicks in at 6+. Comparing options? See how we stack up against Aircall, RingCentral, Dialpad, and JustCall →
| Essentials $79/user | Professional $99/user | AI Quality $129/user | |
|---|---|---|---|
| Softphone, call flow, IVR, hold queue | ✓ | ✓ | ✓ |
| Call recordings + CSV exports | ✓ | ✓ | ✓ |
| Live roster + KPI dashboard | ✓ | ✓ | ✓ |
| Website chat + email inbox | — | ✓ | ✓ |
| Two-way SMS + missed-call text-back | — | ✓ | ✓ |
| Caller screen-pop + contacts book | — | ✓ | ✓ |
| Live wallboard | — | ✓ | ✓ |
| API + webhooks | — | ✓ | ✓ |
| Named queues, skills, VIP, callbacks | — | ✓ | ✓ |
| Scheduler with time off + adherence | Weekly pattern only | ✓ | ✓ |
| Supervisor listen / whisper / barge | — | ✓ | ✓ |
| QA scorecards | — | ✓ | ✓ |
| Live transcription + AI summaries | — | — | ✓ |
| Auto-QA + compliance alerts | — | — | ✓ |
| Post-chat CSAT | — | — | ✓ |
| Support | Email + phone | Priority |
| CSC Contact Center Software | Small-business phone systems† | Enterprise contact-center suites* | |
|---|---|---|---|
| Price per user | $79–$129/month | $30–$70/month, plus $9–$49 for AI and $15 for full analytics | $65–$229/month across tiers |
| Seat minimum | None | Usually 3 licenses | Often 10+ with a sales process |
| Contract | Month to month, same price | Monthly billing costs 33–40% more than annual | Annual contracts are the norm |
| Feature gating | Recordings, reports, and exports on every plan; chat, email, texts, scheduler, wallboard on Professional | Queues, callbacks, monitoring, and dialer on the higher plan; messaging beyond SMS and analytics history as add-ons | Recordings, analytics, and exports often locked to higher tiers |
| Scheduling & adherence | Included on Professional | Not offered | Separate workforce-management product |
| Setup fee | None | None | Implementation fees are common |
| Data export | CSV, any date range, any time | Limited history unless you buy the analytics add-on | Varies; sometimes an add-on |
| Someone to staff it | Yes — dedicated bilingual teams, software included free | Software only | Software only |
†Aircall published pricing as of September 2026: Essentials $30 and Professional $50 per license on annual billing, $40 and $70 monthly, 3-license minimum; AI Assist $9, AI Assist Pro $49, Analytics+ $15, WhatsApp $10 per license per month. *Published list-price ranges for mainstream contact-center suites (e.g. RingCentral RingCX, Genesys Cloud, Dialpad, Five9) as of September 2026 — check each vendor for current pricing. Full CSC vs. Aircall comparison →
Essentials ($79/user) runs your phones: softphone, call flow and IVR, hold queue, recordings, live roster, KPIs, reports. Professional ($99/user) adds every channel and every queue: website chat, a shared email inbox, named queues with skills and VIP priority, callbacks, the scheduler with time off and adherence, supervisor listen/whisper/barge, and QA scorecards. AI Quality ($129/user) adds live transcription, AI call summaries, automatic QA scores, and compliance alerts on every call.
Yes — upgrade or downgrade any time and the difference is prorated by Stripe. Your call history, recordings, and settings carry over.
No setup fee and no contract for self-serve signups — it's month to month and you can cancel any time. The optional annual plan prepays 10 months and gets 2 months free.
The moment you pay. You check out through Stripe, your workspace and admin login are created automatically, and the welcome email with your login for platform.contactcsc.com lands within a minute or two.
No. One user is fine. The per-user price is the same whether you pay monthly or annually (annual just gets 2 months free). Most small-business phone systems require 3 licenses and charge 30–40% more for month-to-month billing.
You choose: voicemail, AI receptionist, escalation to another number, or ring-all. It's a setting you control — change it and it takes effect immediately.
Yes. Any date range of your call log exports to CSV whenever you want. Your data is yours.
Yes — it's built on the telephony stack that runs our own 24/7 bilingual answering operation, and it's the same dashboard our dedicated-team clients use.
Talk to us — volume pricing starts at 6 users. And if you'd rather not staff the phones at all, our dedicated bilingual teams include the software at no per-seat cost.
This platform is what our clients use to run their CSC dedicated bilingual teams — and it's included with every team at no per-seat cost. If you'd rather not staff the phones yourself, that's the better deal.
30-minute discovery call. No commitment. We'll show you a staffing model and a number.