A cloud phone system for sales and support teams, known for its one-click CRM and helpdesk integrations. Which one is the better deal depends on whether you have one seat or twenty, so here is the honest version, with Aircall's published September 2026 prices, minimums, and add-ons counted.
Essentials $30 and Professional $50 per license per month on annual billing, $40 and $70 billed monthly, 3-license minimum. Custom plan from 25 licenses. CSC: $79 / $99 / $129 per user, monthly or annual, no minimum.
| Scenario (per month) | Aircall | CSC | Who wins |
|---|---|---|---|
| 1 user, basic phone system | $120 (3-seat minimum) | $79 | CSC — Aircall can't sell one seat |
| 3 users, Professional-level | $210 | $297 | Aircall by $87 |
| 5 users, Professional + full analytics + WhatsApp-class messaging | $475 (Pro + Analytics+ + WhatsApp) | $495 | Near parity — CSC adds chat, email, wallboard, scheduler |
| 5 users, AI tier | $595 (Pro + AI Assist Pro) | $645 | Aircall by $50 — Aircall coaches live, CSC scores every call |
| 5 users, AI tier, billed annually | $495 | $540/mo equivalent | Aircall by $45 |
Add-ons: AI Assist $9 per license on Essentials (included on Professional), AI Assist Pro $49 for real-time coaching, Analytics+ $15 for unlimited history, WhatsApp $10, $6 per additional number, an AI voice agent billed per minute, and an SMS fair-use cap of 250 segments per user. Call recordings are kept one year on Essentials. Seat minimum: 3 licenses. Monthly billing: +33–40% on monthly billing. Trial: 7-day free trial. Sources: aircall.io/pricing · CloudTalk's 2026 Aircall pricing guide, September 2026.
| Aircall Essentials | Aircall Professional | CSC Essentials $79/user | CSC Professional $99/user | CSC AI Quality $129/user | |
|---|---|---|---|---|---|
| Softphone, IVR, call recording | ✓ | ✓ | ✓ | ✓ | ✓ |
| Smart routing, named queues, queue callback | — | ✓ | Hold queue only | ✓ plus skills, VIP, callbacks | ✓ |
| Supervisor listen / whisper / barge | — | ✓ | — | ✓ | ✓ |
| Power dialer | — | ✓ | ✓ | ✓ | ✓ |
| Two-way SMS | Fair-use cap | Fair-use cap | — | ✓ plus missed-call text-back | ✓ |
| Website chat widget + shared email inbox | — | — | — | ✓ | ✓ |
| Caller screen-pop + contacts | Via your CRM | Via your CRM | — | Built in | ✓ |
| Analytics history | +$15/user beyond 6 months | 6 months (+$15 unlimited) | Any date range | Any range, plus queue service levels | ✓ |
| Live wallboard | — | Live monitoring page | — | TV-ready, no login | ✓ |
| Scheduler: shifts, time off, adherence, forecast | — | — | Weekly pattern | ✓ | ✓ |
| QA scorecards (human rubric) | — | — | — | ✓ | ✓ |
| AI transcripts, summaries, sentiment | +$9/user | ✓ | — | — | ✓ |
| Auto-QA scores + compliance flags per call | — | — | — | — | ✓ |
| CRM / helpdesk integrations | 300+, one-click CTI | 300+, Salesforce CTI | — | HubSpot, API + webhooks | HubSpot, API + webhooks |
| Mobile | iOS + Android apps | iOS + Android apps | Installable web app | Installable web app | Installable web app |
| International numbers | 100+ countries | 100+ countries | US / CA / MX | US / CA / MX | US / CA / MX |
| Seat minimum | 3 | 3 | None | None | None |
| Month-to-month price vs. annual | +33% | +40% | Same price | Same price | Same price |
| Free trial | 7 days | 7 days | — | — | — |
| Bilingual agents available to staff it | — | — | ✓ | ✓ | ✓ |
Per seat on like-for-like plans, no: Aircall's Professional is $50 per license on annual billing against our $99 monthly. CSC is cheaper for one- and two-person teams, because Aircall requires three licenses, and the gap closes once you add Aircall's analytics, messaging, and AI add-ons — or count what our Professional plan includes that Aircall doesn't sell: scheduling, chat, email, a wallboard, and QA scorecards.
HubSpot: yes, on Professional and up — every finished call is logged on the matching contact. Everything else through the API and webhooks. Aircall has 300 one-click integrations today, and that is the main reason to pick Aircall if a specific CRM integration is your first requirement.
No. One user is fine, month to month, at the same per-user price as annual billing (annual just gets two months free).
If CSC staffs your phones, chat, or back office with a dedicated bilingual team, the software is included at no per-seat cost. The vendors compared here sell software only; you hire, train, and schedule the people yourself.
Aircall is a trademark of Aircall SAS. CSC Solutions is not affiliated with Aircall; figures are from Aircall's public pricing as of September 2026 and may change. Other comparisons: vs. RingCentral · vs. Dialpad · vs. JustCall.
One user, month to month, workspace created the moment you pay. Or let our bilingual team run it and get the software included.