24/7
Bilingual answering
Never miss a call — in English or Spanish. Live coverage 365 days, with custom call scripts and brand-voice training.
Bilingual CX agents trained on your brand voice and tools — handling inbound calls, chat, and email so your customers never wait and your team can focus on growth.
CX is the broadest of our three pillars — these are the modules teams pick from and combine.
Never miss a call — in English or Spanish. Live coverage 365 days, with custom call scripts and brand-voice training.
Full-time bilingual agents embedded in your workflow — phone, email, chat, and ticket-system support.
Phone, live chat, email, and social DMs handled in one consistent voice across all your channels.
Coverage when your in-house team is offline, or surge capacity when your volume spikes.
We don't drop you into a generic call center. Every CX team is built around your operation.
Two-week scoping with your operations lead. We map your tools, scripts, and KPIs.
Agents trained on your products, your voice, and your edge cases. Quality scoring built in.
Soft launch with shadow shifts, then full handoff. We monitor closely for the first 30 days.
Weekly KPI reviews and continuous coaching. We don't set it and forget it.
CSC is one of three connected ways to tap bilingual nearshore talent. Whatever the size of the need, there's a fit.
A fully managed bilingual team for customer experience, back office, and digital services — trained on your brand and embedded in your workflow.
Best for: companies that want a turnkey nearshore team without the overhead of running it.
See CSC solutionsA recruiter-driven marketplace to hire pre-vetted remote professionals — call center, sales, support, virtual assistant, and back-office roles — live in days, not months.
Best for: companies that want to hire and manage their own contractors directly.
Visit HireSwiftlee ↗Real bilingual receptionists — or an AI receptionist — answering your calls 24/7, capturing every lead and booking every appointment.
Best for: small businesses that just need every call answered, without building a team.
Visit Swiftlee ↗30-minute discovery call. No commitment. We'll show you a staffing model and a number.