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About CSC

People who pick up the phone.

We started CSC in 2020 with a simple idea: US companies deserve bilingual support that's culturally aligned, time-zone friendly, and built around their actual workflow — not a generic offshore script.

Our story

CSC Solutions was founded in 2020 to bridge the gap between US businesses and the deep pool of bilingual talent in Mexico. We saw companies struggling with two things at once: rising customer service costs in the US, and underserved Spanish-speaking customers who needed real conversations, not a translation app.

“The right agent at the right time.”

Today, our nearshore teams support healthcare practices, insurance carriers, financial institutions, law firms, and growing e-commerce brands across North America. We operate as an extension of your team — same time zones, same brand voice, same quality bar.

What we believe

Four principles, behind every shift.

01

Service is the product.

If we don't represent your brand the way you would, we've failed.

02

Bilingual means fluent in both.

Our agents work seamlessly in English and Spanish — not one or the other.

03

Dedicated beats shared.

Your team learns your business. They don't bounce between five clients.

04

Numbers don't lie.

KPIs, recordings, and reporting are open to you, every week.

Leadership

The team behind CSC.

Built by operators who've scaled bilingual teams for 15+ years.

VV
Val Valdovinos
Founder & CEO
Tijuana-based entrepreneur who's spent the past decade connecting US companies with bilingual nearshore talent in Mexico. At CSC, Val sets strategic direction across customer experience, back office, and digital services — drawing on parallel ventures in recruiting (Swiftlee), packaging (Synergy), and cross-border sourcing (Smarther). Active community volunteer with Corazón, Inc. in Baja California.
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JH
Josh Hansen
VP of Growth
Owns CSC's commercial pipeline end-to-end — from first contact through new-client onboarding. Josh leads discovery calls with prospective US companies, scopes their bilingual support needs, and partners with operations to design the right staffing model. The person clients call when they're ready to expand their engagement.
ZV
Zara Vega
VP of Operations
Runs CSC's day-to-day delivery across Tijuana, Mexico City, and Guadalajara. Zara owns the agent training pipeline, quality assurance scoring, schedule adherence, and KPI reporting for every managed account. When something goes sideways on a shift, she's the one who hears about it first.

Want to learn more?

Schedule a 20-minute intro call and we'll walk you through how we'd staff your operation.

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