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Industries · Real Estate

Capture every lead, every showing, every offer.

In real estate, response time is everything. Our bilingual agents qualify leads, schedule showings, and follow up so your agents can stay in front of clients — not stuck on the phone.

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Real estate agents win when they're with clients, not chasing leads. CSC builds inbound and outbound teams that qualify buyers, schedule showings, manage property-management tenant calls, and dispatch after-hours maintenance — bilingual by default, 7 days a week. Whether you're a single brokerage or a property-management portfolio of 5,000 doors, we plug in.

The challenges

What we hear from real estate leaders.

  • Leads going cold from slow response times — buyers are texting 5 agents in parallel
  • Listing agents juggling calls during showings and open houses
  • Spanish-speaking buyers and renters left out of large segments of inventory
  • Property-management call volume during business hours overwhelming a small admin team
  • After-hours tenant emergencies routed to voicemail (flooded units, lockouts, no heat)
  • Showing-request management across multiple agents, listings, and brokerages
  • Re-engagement of stale leads — buyers from 6 months ago who finally got pre-approved
  • Move-in / move-out coordination eating property-manager bandwidth
How CSC helps

What we deliver.

  • Lead qualification and CRM-integrated routing (price, timeline, pre-approval, location)
  • Showing-request scheduling, 7 days a week, integrated with ShowingTime / Aligned Showings
  • Bilingual tenant and applicant communication for property management
  • After-hours maintenance dispatch and triage to your contractor network
  • Outbound follow-up on stale leads and listings to revive pipelines
  • Tenant move-in / move-out coordination and inspection scheduling
  • Open-house lead capture and same-day follow-up
  • HOA and resident communication for managed communities
A day in the life

How we'd handle real real estate situations.

Three scenarios that come up regularly. Every one of them is bilingual, scripted, and logged in your system.

9 PM showing request

Buyer just toured a listing on Zillow

Bilingual agent qualifies (timeline, pre-approval, area), books a showing for the next morning in ShowingTime, and texts the buyer's agent. Lead captured before competing brokers see it.

Sunday tenant emergency

Burst pipe in a managed unit

Agent collects details, dispatches the on-call plumber from your contractor list, opens a maintenance ticket, and texts the tenant the ETA. Property manager sleeps through it.

Stale lead revival

Buyer from 6 months ago is now pre-approved

Bilingual outbound agent reconnects, updates the criteria, and books a tour with their original agent. Marketing spend from 6 months ago finally pays off.

Your stack, our stack

CRMs, MLS, and PM platforms we integrate with

We integrate with the tools your team already uses — so calls, bookings, and tickets land in your system, not ours.

Follow Up BossSalesforcekvCORESierra InteractiveBoomTownAppFolioBuildiumYardiShowingTimeAligned Showings

Don't see your platform? Ask us — we've integrated with almost everything.

Recommended stack

Services real estate teams use most.

Most real estate engagements combine these three. We tailor the mix to your operation.

🎧

Customer Service Agents

Inbound buyer and renter qualification, bilingual.

📅

Appointment Scheduling

Showing booking and reschedule workflows in your CRM.

🌙

After-Hours Support

Tenant maintenance dispatch and emergency intake overnight.

Outcome

Real numbers from a real estate client.

Our agents stopped answering their phones for leads — and our conversion went up 40%. CSC qualifies and books before the lead can even Zillow another agent.

Broker/Owner · Regional brokerage, 80+ agents

+40%
Lead conversion
<90s
Avg. response
7 days
Coverage
Explore further

Three ways to take the next step.

CalculatorEstimate your savingsPick the role, the seats, the coverage — see annual savings vs. building in-house.SolutionsCustomer ExperienceThe CX pillar — pricing, what's included, and how we deliver.Client portalSee how clients monitor usLive agent status, KPIs, recordings, and reports — all in one place.Talk to usBook a discovery call30 minutes. We'll show you a staffing model and a number.
Related industries

Adjacent verticals we also serve.

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Ready to keep your agents in front of clients?

Tell us about your brokerage or property-management book. We'll design a staffing plan that fits.

Book a discovery call