Guest stuck in traffic, needs to extend arrival window
Agent confirms the late arrival, notifies your front desk, and offers a complimentary welcome drink upon arrival. Guest feels taken care of, your night staff isn't disrupted.
Reservations, guest requests, and overflow calls handled with the warmth and professionalism your brand requires — across every channel, every hour.
Hospitality is the experience. Lost reservations, voicemailed guest requests, and language barriers all chip away at it. CSC builds bilingual reservations and guest-service teams that integrate with your PMS and answer like they work at your front desk. Hotels, boutique groups, vacation rentals, and short-term-rental managers all rely on us for overflow and 24/7 coverage.
Three scenarios that come up regularly. Every one of them is bilingual, scripted, and logged in your system.
Agent confirms the late arrival, notifies your front desk, and offers a complimentary welcome drink upon arrival. Guest feels taken care of, your night staff isn't disrupted.
Bilingual agent handles in Spanish, checks availability, confirms room type and rate, books in your PMS, sends confirmation. Booking captured that would have been lost.
Agent gathers dates, size, and budget, books a sales call for Monday morning with all details prepped. Group lead doesn't go cold over the weekend.
We integrate with the tools your team already uses — so calls, bookings, and tickets land in your system, not ours.
Don't see your platform? Ask us — we've integrated with almost everything.
Most hospitality engagements combine these three. We tailor the mix to your operation.
Our front desk used to drop 30% of weekend calls. With CSC, every call is answered in under 20 seconds — and our group-booking pipeline doubled.
Director of Revenue · Boutique hotel group, 12 properties
Tell us about your properties and your peak season. We'll design overflow and 24/7 coverage that fits.