Corporate traveler stuck overnight
Bilingual agent rebooks on next morning's flight, secures hotel via your partner program, notifies HR and the traveler's manager. Duty-of-care logged in your system.
When plans change, travelers need to reach a real person. Our bilingual agents handle bookings, itinerary changes, and customer questions across time zones — 24/7.
Travel breaks at airports, in hotel lobbies, and at 3 AM. Your travelers don't care that your office is closed — they care that someone picks up. CSC builds 24/7 traveler-support teams trained on your booking systems and your duty-of-care commitments. We work with corporate travel managers, leisure agencies, OTAs, and tour operators.
Three scenarios that come up regularly. Every one of them is bilingual, scripted, and logged in your system.
Bilingual agent rebooks on next morning's flight, secures hotel via your partner program, notifies HR and the traveler's manager. Duty-of-care logged in your system.
Agent handles in Spanish, modifies the itinerary, processes the partial refund, and books a replacement experience. Family stays on vacation, agency keeps the booking.
Senior agent handles directly, applies VIP fare class, confirms in 15 minutes. Traveler texts the agency CEO to compliment.
We integrate with the tools your team already uses — so calls, bookings, and tickets land in your system, not ours.
Don't see your platform? Ask us — we've integrated with almost everything.
Most travel agencies engagements combine these three. We tailor the mix to your operation.
We replaced a Manila-based vendor with CSC and our NPS went from 38 to 67. Same time zone, native Spanish, actually empathetic when something goes wrong.
VP Customer Experience · Corporate travel management company
Tell us about your traveler base. We'll show you a 24/7 staffing model that meets duty of care.