Order issue floods the help inbox
CSC's overnight team picks up the queue in real time, applies your refund SOP, and replies in under 5 minutes. CSAT during peak stays where it was in October.
From order questions to returns, our agents handle high-volume customer service across phone, email, and chat — without sacrificing quality during seasonal spikes.
E-commerce volume is lumpy. Black Friday, summer launches, viral product moments — your support team gets crushed exactly when you can't afford bad CSAT. CSC scales with you, multi-channel, bilingual, and trained on your platform and SOPs. We work with Shopify, BigCommerce, Magento, and custom stacks.
Three scenarios that come up regularly. Every one of them is bilingual, scripted, and logged in your system.
CSC's overnight team picks up the queue in real time, applies your refund SOP, and replies in under 5 minutes. CSAT during peak stays where it was in October.
Bilingual agent answers in Spanish, recommends a size based on your fit guide, and the customer converts. Pre-purchase chat conversion rises 18%.
Outbound save call from a trained agent: handles objection, offers the pause option, retains 42% of would-be cancellations.
We integrate with the tools your team already uses — so calls, bookings, and tickets land in your system, not ours.
Don't see your platform? Ask us — we've integrated with almost everything.
Most e-commerce engagements combine these three. We tailor the mix to your operation.
We tripled volume during Q4 without hiring a single internal CSR. CSC's team handled it — and our CSAT actually went up because Spanish-speaking customers finally had support.
Head of CX · DTC apparel brand, $40M+ revenue
Tell us your peak volume and average ticket types. We'll model a flex team that handles both.