Family with kids, freezing house
Bilingual agent captures the job, confirms address, dispatches the on-call tech in ServiceTitan, texts the homeowner the ETA. Job booked, family taken care of, tech rolls with full context.
HVAC, plumbing, electrical, roofing, and field-service companies trust CSC to capture leads, schedule appointments, and dispatch crews — bilingual, 24/7, and integrated with your service-management platform.
When something breaks at 9 PM, homeowners call. Your in-house team is asleep — but CSC's bilingual agents are picking up, qualifying the job, and scheduling so your trucks roll out the next morning. We integrate with ServiceTitan, Housecall Pro, Jobber, and the platforms field-service businesses actually use. HVAC, plumbing, electrical, roofing, landscaping, pest control, painting, cleaning, and pool services all rely on us.
Three scenarios that come up regularly. Every one of them is bilingual, scripted, and logged in your system.
Bilingual agent captures the job, confirms address, dispatches the on-call tech in ServiceTitan, texts the homeowner the ETA. Job booked, family taken care of, tech rolls with full context.
Agent handles in Spanish, qualifies urgency (water shut-off available?), books a same-day visit, sends a confirmation text. Job that would have gone to a competitor stays with you.
Bilingual outbound agent calls, addresses concerns, offers a financing option, books the install. Conversion lift on estimates that previously went cold.
We integrate with the tools your team already uses — so calls, bookings, and tickets land in your system, not ours.
Don't see your platform? Ask us — we've integrated with almost everything.
Most home services engagements combine these three. We tailor the mix to your operation.
We were missing one in three after-hours calls before CSC. Now every job request gets captured, qualified, and scheduled — even at 2 AM. Booked revenue is up 38%.
VP Operations · Multi-state HVAC company, 60+ trucks
Tell us about your operation. We'll show you exactly how we'd staff your front line and dispatch.