Spanish-speaking parent hasn't responded
Bilingual agent calls in Spanish, answers tuition and aid questions, walks through the re-enrollment form, sends a follow-up text. Re-enrollment rate climbs for the underserved segment.
Schools, universities, and EdTech providers rely on CSC for admissions calls, family outreach, and bilingual support that meets students where they are.
Education leans on outreach — admissions, re-enrollment, tuition, attendance, family communications. Most of it falls outside business hours, and most institutions underserve their Spanish-speaking families. CSC builds bilingual outreach and intake teams that close those gaps. We work with K-12 districts, charter networks, private schools, community colleges, universities, and EdTech companies.
Three scenarios that come up regularly. Every one of them is bilingual, scripted, and logged in your system.
Bilingual agent calls in Spanish, answers tuition and aid questions, walks through the re-enrollment form, sends a follow-up text. Re-enrollment rate climbs for the underserved segment.
Agent calls within 30 minutes, qualifies fit, schedules a campus tour, sends info packet. Inquiry doesn't go to a competitor.
Bilingual outbound agent calls with empathy, walks through payment plan options, sets up auto-pay, documents in your SIS. Collection rate up, families retained.
We integrate with the tools your team already uses — so calls, bookings, and tickets land in your system, not ours.
Don't see your platform? Ask us — we've integrated with almost everything.
Most education engagements combine these three. We tailor the mix to your operation.
Re-enrollment for our Spanish-speaking families jumped from 71% to 94% after one semester with CSC. Our staff finally has time to focus on students who are already with us.
Director of Enrollment · K-12 charter network
Tell us about your enrollment cycle. We'll design an outreach calendar that fits the school year.