Phone volume triples during a promotion
CSC's surge team absorbs the spike — product questions, order lookups, store hours — so your store staff can focus on the customers in front of them.
Multi-location retailers and brands trust CSC for bilingual customer service, order and inventory questions, and loyalty support across every channel.
Retail customers don't separate the store, the website, and the phone — and neither should your support. CSC builds bilingual retail teams that handle product questions, order issues, store inquiries, and loyalty support, so every customer gets the same answer wherever they reach you.
Three scenarios that come up regularly. Every one of them is bilingual, scripted, and logged in your system.
CSC's surge team absorbs the spike — product questions, order lookups, store hours — so your store staff can focus on the customers in front of them.
Bilingual agent explains the policy in Spanish, starts the return, and emails the label. The customer finishes happy and shops again.
Agent confirms the order, gives clear pickup directions, and notifies the store. A frustrating moment becomes a smooth one.
We integrate with the tools your team already uses — so calls, bookings, and tickets land in your system, not ours.
Don't see your platform? Ask us — we've integrated with almost everything.
Most retail engagements combine these three. We tailor the mix to your operation.
We unified phone, chat, and email under one bilingual team. Customers stopped getting three different answers, and our CSAT finally moved.
Director of Customer Care · Multi-location retail brand
Tell us about your stores and your volume. We'll design a bilingual retail team that answers consistently everywhere.