Driver down on I-10 with a reefer load
Bilingual agent triages the breakdown, dispatches roadside from your vendor list, and notifies the broker and receiver. The load keeps moving; your night staff sleeps.
Carriers, freight brokers, and 3PLs rely on CSC for bilingual dispatch support, track-and-trace, and driver communication that never sleeps.
Freight doesn't keep business hours, and neither do the questions about it. CSC builds bilingual logistics teams that answer carrier and customer calls, chase down shipment status, and keep drivers moving — integrated with your TMS, around the clock.
Three scenarios that come up regularly. Every one of them is bilingual, scripted, and logged in your system.
Bilingual agent triages the breakdown, dispatches roadside from your vendor list, and notifies the broker and receiver. The load keeps moving; your night staff sleeps.
Agent handles in Spanish, confirms rate and pickup details, collects the signed paperwork, and onboards the carrier into your system. No load waits on a language gap.
Agent pulls the load in your TMS, gives an accurate ETA, sets expectations on the delay, and flags the lane for your account manager. The customer hears from a person, not a portal.
We integrate with the tools your team already uses — so calls, bookings, and tickets land in your system, not ours.
Don't see your platform? Ask us — we've integrated with almost everything.
Most logistics & transportation engagements combine these three. We tailor the mix to your operation.
We stopped sending after-hours calls to voicemail. CSC's team catches every breakdown and every check-call — our on-time delivery climbed nine points in a quarter.
VP of Operations · Regional freight brokerage
Tell us about your lanes and your TMS. We'll design a dispatch and check-call team that never goes to voicemail.