Service desk slammed, phone ringing
Bilingual agent books the appointment directly in your DMS, confirms the loaner, and texts the customer. The call that would have hit voicemail becomes an appointment.
Dealerships, service centers, and automotive groups trust CSC for bilingual service scheduling, sales lead capture, and customer follow-up that never lets a call go to voicemail.
In automotive, a missed call is a missed appointment or a missed sale. CSC builds bilingual automotive teams that book service, qualify sales leads, and follow up with customers — integrated with your DMS and CRM, so the calls your staff can't get to still turn into revenue.
Three scenarios that come up regularly. Every one of them is bilingual, scripted, and logged in your system.
Bilingual agent books the appointment directly in your DMS, confirms the loaner, and texts the customer. The call that would have hit voicemail becomes an appointment.
Agent handles in Spanish, qualifies budget and trade-in, and books a test drive with the right salesperson. The lead doesn't go to the dealer down the road.
Outbound bilingual agent follows up, explains the safety angle, and books the appointment. Revenue that was written off comes back.
We integrate with the tools your team already uses — so calls, bookings, and tickets land in your system, not ours.
Don't see your platform? Ask us — we've integrated with almost everything.
Most automotive engagements combine these three. We tailor the mix to your operation.
We were missing a third of our inbound service calls on Saturdays. Now every call is answered and booked — bilingual — and our bay utilization is up.
Fixed Operations Director · Multi-rooftop dealer group
Tell us about your rooftops and your DMS. We'll design a bilingual BDC team that books service and captures leads.